20 Jun 2024 --- McDonald’s is removing AI-powered ordering tools from its US drive-through restaurants after customers shared experiences of orders going wrong online. In one viral TikTok video, a customer recorded ordering caramel ice cream, but the AI-powered system filled the cup with stacks of butter instead. Another similar video showed the AI adding over a hundred orders of chicken nuggets to an order. A different customer received an ice cream topped with bacon.
