Biorigin Sustainability Report Reveals High Customer Satisfaction
24 Oct 2014 --- The most recent Sustainability Report of Biorigin, specialized in the development and production of natural ingredients for foods and animal nutrition, brings impressive numbers. The announcement of an investment of US$ 120 million in its plan to expand production, which should increase its net income and cash generation until 2017, is one of them.
Another highlight was the result of the satisfaction survey. The general index of customers’ satisfaction was 75.9%, whereas product quality obtained 91.3% approval, both at 95% confidence level.
Brazilian and foreign customers of the Food and Animal Nutrition sectors were interviewed. The survey results generated and action and improvement plan that has already started to be implemented.
The report, available at Biorigin’s website (www.biorigin.net), was produced according to the guidelines of the Global Reporting Initiative (GRI), version G4, launched in 2013.
Antonio José Zillo, Director-President, says the focus of the company is sustainable economic growth and generation of value for the shareholders. “We were able to identify opportunities and to find solutions for the challenges, maintaining the competitive level of the company and always aiming at increasing productivity and efficiency in cost management and operations. This is our strength: To make business grow, while respecting people and preserving the environment,” explains Antonio José.
“One of the company’ commitment with quality is to constantly monitor hazards in its production chain, implementing specific control measures to prevent any risks for the consumers. This ensures that our final products, such as the ingredients for flavor enhancement, sodium reduction, extension of shelf life of food products, feed nutritional enrichment, and antibiotic replacement for animals that are produced by biotechnological processes, supply the needs of our customers.”
Biorigin is a business unit of Zilor, a traditional producer of sugar, ethanol, and electric energy from biomass (sugarcane straw and bagasse). The company thereby makes the Brazilian energy matrix cleaner, using a renewable sources, and contributes for the diversification of the company’s portfolio, strengthening its sustainable position. The energy currently exported by Zilor may supply a city with more than 500,000 inhabitants.
Zilor is one of the first companies of the sugarcane energy sector to receive the sustainability certification Bonsucro, which certifies that the company is audited and complies with the legislation relative to labor requirements, process efficiency management, biodiversity, and continuous improvement.
It participated in the program Água Brasil (water), conceived by Banco do Brasil and developed by the environmental NGO WWF-Brasil. This program aims at stimulating and recommending the application of practices that reduce the environmental impacts of the sugarcane chain in Brazil through studies on afforestation and on the adoption of good agricultural practices.
Highlight in figures:
• 91.3% Biorigin customers’ satisfaction (relative to product quality 2013/2014)
• US$ 120 million invested to increase the production of Biorigin, an strategic action to diversify its portfolio
• 100% of sugarcane harvest is now automated
• 100% of Zilor’s byproducts are reutilized. Sugarcane bagasse and straw are used to produce clean electric energy.
• R$ 6.1 million invested in community projects where Zilor’s units are located (2012/2013 and 2013/2014).
