Sidel's 24/7 Technical Assistance Goes Global

Sidel’s technical assistance covers all of the Sidel Group’s equipment, particularly blowing, filling and labeling machines, relying on a team of 800 technicians working around the world.

30/12/06 Sidel’s 24/7 technical assistance has been in operation for several years in the United States and Asia where it has proven to be both efficient and competitive. Recently, that service was expanded to include Europe, Africa and the CIS (Commonwealth of Independent States). It gives customers access to Sidel’s technical expertise, during non-business hours, so that they can ensure maximum availability of their production tool. With a just a phone number, customers can quickly get in touch with a technician who diagnosis the problem, indicates corrective measures to take depending on the geographic zone, and organizes shipment of spare parts when necessary.

To secure top expertise for the job, the hotline service gets support from four platforms based in Atlanta (Georgia, U.S.), Octeville (France), Parma (Italy) and Shanghai (People’s Republic of China). When on-site service is required, a technician is dispatched to the customer the following morning. To ensure traceability and tracking of all operations that take place, Sidel’s technical assistance service drafts an incident report after each call mentioning the source of the problem, solutions proposed and any spare parts shipped.

Sidel’s technical assistance covers all of the Sidel Group’s equipment, particularly blowing, filling and labeling machines, relying on a team of 800 technicians working around the world. The global scale of its deployment reflects Sidel’s dedication to meeting its customers' demands and needs. Customers will benefit from the combination of the Group’s international resources and its proximity through local organizations.

With the globalization of its round-the-clock technical assistance, the Sidel Group can now provide all customers a quick and efficient response when problems arise. This guarantees production consistency and maximum productivity thanks to equipment that stays up and running 24/7.

The Sidel Group is one of the world’s leading suppliers of equipment for packaging liquid foods through its five great brands: Sidel, world leader in plastic bottle blow molding equipment, Simonazzi for filling, Gebo for conveying, Alfa for labeling, and Cermex for end of line equipment.

The Sidel Group has 5,000 employees worldwide and is a division of Tetra Laval.